Privacy and Transparency Policy

At Relentless Health Value (RHV), we believe in being as relentless about transparency as we are about healthcare value. This page explains how we handle your data, how our RHV chatbot works, and what we track.

1. Transparency: How the RHV Chatbot Works

The RHV Chatbot is a specialized tool designed to help you navigate our archive. While we have over 600 total episodes, the chatbot currently accesses content from Episode 300 (November 2020) to the present day. This includes over 160 full transcripts, with more being added regularly.

• Accuracy Notice: AI may display inaccurate information. Users should always double-check responses against the provided official show notes.
• Stateless Interaction (No Memory): The chatbot has no "memory" of past conversations. Each interaction is a new, standalone session. The system does not have access to previous questions you have asked or any historical context from prior chat sessions.
• The Search Process: When you ask a question, the system tokenizes it into keywords and matches them against a pre-built index of episode titles, tags, summaries, and transcripts.
• Contextual Answers: The top 8 matching episodes are identified. Relevant chunks of those show notes and transcripts (up to 5,000 characters each) are sent to Claude (an AI model by Anthropic) to draft a response.
• Official Sources Only: The chatbot only uses the provided episode context and only provides links back to official show notes on relentlesshealthvalue.com.
• No Training on User Data: The bot does not browse the live web, access your private files, or train its model on your specific questions.

2. Privacy: Data Collection and Logging

We collect specific information to ensure site functionality and to improve our content:

• Chatbot Logs: For every question asked, we log the timestamp, the text of the question, and your IP address (via Cloudflare) to a private Google Sheet.
• Purpose: We analyze questions to understand what users are asking and to improve episode matching, tags, and answer quality.
• Security: IP addresses are used solely to prevent abuse, such as spam, rate-limit violations, or automated scraping.
• User Accounts (via Beamly): To comment on episodes or access the Chatbot, you must create an account. We store your name, email address, and an encrypted password. This data manages your access and identifies you when you post comments on episode, transcript, and blog pages.
• Newsletter (via Moosend): Our newsletter services are provided by Moosend, a third-party email marketing and automation platform. If you sign up for our newsletter, Moosend tracks clicks and page visits to help us understand which topics are most valuable to our audience. This service uses third-party cookies to monitor how you engage with our email content.

3. Cookies and Third-Party Tracking

We use standard tools to keep the site running efficiently:

• Google Analytics: We use this to understand general website traffic and user behavior.
• Moosend: Uses third-party cookies to track engagement with our newsletter content.
• Infrastructure:
  • Our main website is hosted on Beamly.com.
  • Our Chatbot application is hosted on Render.com and protected by Cloudflare.
  • Data processed during chatbot queries is handled by Anthropic (Claude); you may wish to review their specific privacy policies.

4. How We Don't Monetize Your Data

Since our site is focused on "health value," explicitly addressing the commercial side of your data is critical for maintaining your trust.

• No Data Sales: We do not sell user email lists or chatbot interaction data to third-party advertisers, pharmaceutical companies, or any other entities.
• No AI Training: Our AI partner, Anthropic, does not use the specific questions asked by RHV users to train their global models.
• Integrity of Content: The chatbot is programmed to provide information only from official RHV episodes and does not promote third-party products within its answers.

5. Data Retention and Safeguards

• Retention: We retain your account and newsletter data (name/email) as long as your account is active or you remain subscribed. You can request account deletion or unsubscribe at any time.
• Safeguards: We employ per-IP rate limiting and CORS (Cross-Origin Resource Sharing) locks to ensure the chatbot is only accessible via our official website.

6. Updates to This Policy

Transparency requires keeping you informed when our practices evolve.

• Page Updates: If we change how the chatbot functions, adjust our data logging practices, or switch service providers, we will update the information directly on this page.
• Review: We encourage users to check this page periodically to remain informed about how we are protecting your privacy.

7. Contact Information

If you have any questions regarding this policy, your data, or the behavior of the RHV Chatbot, please reach out to us directly. Relentless Health Value (RHV) is owned and operated by BD Bridges, LLC.

Contact Form: Please use our official contact form for all privacy and transparency inquiries: https://relentlesshealthvalue.com/contact