Episode 40: Jackie Thong from KlioHealth on Managing Multiple Chronic Conditions
April 16, 201539:06

Episode 40: Jackie Thong from KlioHealth on Managing Multiple Chronic Conditions

An experienced entrepreneur, Jacqueline has over 15 years of experience in software and health IT, in roles ranging from sales and marketing to system design and project management. Prior to founding Klio Health, Jacqueline was an early member of CRF Health, one of the leading providers of electronic patient diary systems for the clinical trials industry. In her career at CRF Health, she managed the implementation of patient data capture systems in over 50 Phase II and III clinical trials for global pharmaceutical companies across a variety of therapeutic areas. She was also previously on the management team of a venture-backed software startup in Helsinki, Finland. Jacqueline holds an MBA from INSEAD.

For more information on Klio Health, connect at:

https://kilo.health/

https://twitter.com/kliohealth

https://vimeo.com/kliohealth

To contact Jacqueline Thong, reach out at:

https://twitter.com/jacthong

https://www.linkedin.com/in/jthong/en


00:00 Jackie talks about being the founding CEO of Klio Health.
00:30 Jackie explains how Klio Health is both a web app and platform, as well as much more.
01:10 How Klio Health is a provider-driven app and platform.
02:15 How Klio Health is for multiple conditions, not just one singular health issue.
03:20 The customizable care plans that Klio Health offers in order to be a “disease-agnostic” platform and app.
04:20 How Klio Health encourages care coordination.
05:00 Jackie walks us through an example of how Klio Health could work for an individual user.
08:00 How a PCP would acquire the care plans from specialists in order to use the Klio Health App.
09:10 How the Klio Health App has full transparency so that specialists and PCPs can work together and communicate via the app and platform.
12:00 How Klio Health addresses “Treat to Target” methods of treating conditions.
13:25 Klio Health’s ability to collect data on a patient in order to assist specialists and PCPs in treating an individual’s condition more accurately.
14:45 Klio Health’s use of self-reported data through the Promise initiative, as well as other validated health-related questionnaires, published studies, and some providers’ long-held method to use patient treatment journals.
18:00 Klio Health’s focus on data that is actionable.
19:00 How providers can individualize the Klio Health app by setting up alerts for patients that will help turn data into actionable data for an individual patient’s treatment.
22:00 How specialist providers are also using the Klio Health App in their care settings.
26:45 How Klio Health interacts with other specialized Apps.
33:20 Klio Health’s approach to non-compliant patients.
35:40 Jackie discusses remote monitoring for patient health, and provider reimbursement.
39:11 Check out https://kilo.health/ for more information.

healthcare,health,provider,Specialist,platform,pcp,kliohealth,
|
|

Episode Support Provided By

Special Thanks to Our 2026 Sustaining Monthly Donors

Marilyn Bartlett, Kimberly Carleson, Dylan Yahn, Benjamin Light, Matt McQuide, Ann Kempski, Spencer Allen, Scott Tromanhauser, Steven Elkins, Matthew Bunte, Lori Smith, Dr. Scott Conard, Vivian Ho and Casey Cormier

Recent Episodes

EP537: Physicians as the Sleeping Giant—Why Many Doctors Don't Push Back and Some Advice, With Benjamin Schwartz, MD, MBA
Relentless Health ValueNovember 11, 2026
537
35:1932.33 MB

EP537: Physicians as the Sleeping Giant—Why Many Doctors Don't Push Back and Some Advice, With Benjamin Schwartz, MD, MBA

Listen on Your Favorite App Benjamin Schwartz, MD, MBA: You got to start kinda nudging the giant. And I think from the physician standpoint, that is … the simplest thing is just educate yourself, understand what's going on, take an interest in it, and that's how you start. And then you go from there...

EP536: Operationalizing the Architecture of Primary Care Patient Experience, With Rebecca Andrews, MD
Relentless Health ValueNovember 04, 2026
536
37:5134.64 MB

EP536: Operationalizing the Architecture of Primary Care Patient Experience, With Rebecca Andrews, MD

Listen On Your Favorite App Stacey: If you are a plan sponsor thinking about, for example, primary care as a way to optimize healthcare spend, do know that any given plan sponsor will really only get maximum possible benefit from an investment in primary care, advanced primary care, when and only wh...

EP535: When Patient Experience Means Parking and Pianos, Plan Sponsors Pay for Hotels, Not Outcomes—What to Measure Instead, With Robyn Leone
Relentless Health ValueOctober 28, 2026
535
37:1834.15 MB

EP535: When Patient Experience Means Parking and Pianos, Plan Sponsors Pay for Hotels, Not Outcomes—What to Measure Instead, With Robyn Leone

LIsten on Your Favorite App On episode 532 a few weeks ago, Chris Klomp from HHS was talking about ER (emergency room) usage as a signal, not just a statistic. If too many folks show up in the ER, consider this a signal that there's something missing. It means a patient who doesn't have access to pr...

EP534: The One Question to Test if a TPA Is Actually Independent, With Kimberly Carleson
Relentless Health ValueOctober 21, 202608:538.13 MB

EP534: The One Question to Test if a TPA Is Actually Independent, With Kimberly Carleson

Listen On Your Favorite App Here's a question I have heard more than once: What is a practical, speedy way to assess whether a TPA (third-party administrator) is truly independent and willing to protect the plan's interests, this plan sponsor's interests, versus being captive to, for example, networ...

EP533: Level Funding Is Self-funding: 5 Avoidable Contract Risks, With Frank Pennachio
Relentless Health ValueOctober 14, 2026
533
37:1334.07 MB

EP533: Level Funding Is Self-funding: 5 Avoidable Contract Risks, With Frank Pennachio

Hello, all you Relentless Tribe members. Thanks for hanging with me today to talk about a bunch of things. One of them being what exactly are level-funded plans, and what are the upsides, and then what are the risks? Because here's the thing. I was talking to an employer the other day, an employer w...

EP532: Why Avoidable ER Visits Aren't the Real Cost Problem: Revisiting Our 2016 Interview With HHS Nominee Chris Klomp
Relentless Health ValueOctober 07, 2026
532
37:2034.17 MB

EP532: Why Avoidable ER Visits Aren't the Real Cost Problem: Revisiting Our 2016 Interview With HHS Nominee Chris Klomp

Listen on Your Favorite App Today we are dipping into the archives for an essential replay from 2016, one decade ago, featuring Chris Klomp back when he served as CEO of a company called Collective Medical. With the nomination of Chris Klomp to serve as deputy secretary of the Department of Health a...

EP531: Slaying the Three-Headed Monster of Health Plan Networks, With Evan Anderson
Relentless Health ValueSeptember 30, 2026
531
38:0634.88 MB

EP531: Slaying the Three-Headed Monster of Health Plan Networks, With Evan Anderson

Listen on Your Favorite App Today, Evan Anderson and I are talking about carrier networks, how they started, how it's going. Because irrespective of whatever the plan was at the very beginning, any given network, especially talking about the big status quo networks, has evolved into what I'll call a...

Listen and Follow

Sponsored by Aventria Health Group
©2026 BD Bridges LLC. All Rights Reserved.