“Episode 120: The Invisible Destroyer of Value & Quality with Dr. Dike Drummond, MD – The Happy MD”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

We talk about raising the value of Delivered Care: the Triple Aim – Improving Quality, Patient Experience, & Population Health. When we think about how to do this, we jump to processes or technology. But we leap over one massive critical success factor: the people. The physicians and other providers who are expected to do or use whatever we tell them to do or use. If at best we’re getting apathetic usage of our solutions, it isn’t going to do much. Physician burnout matters to the bottom-line as much as it does to the individuals on our teams.

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“Episode 119: Fostering Problem-Solver Nurses and Maker Nurses w/Jamie Davis of NursingShow.com”
by Stacey Richter

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In every provider organization, management is hellbent on enacting policies and metric measurements. Lots of change, lots of action and information overload. But I doubt anyone would argue that besides the ones everyone knows about, there exists deeper, harder-to-measure problems that threaten the durability of your business. Today I speak with Jamie Davis, who is a nurse journalist turning out 7 podcasts and is also the author of a book to simplify medical math and in his spare time he writes fiction with a medical twist.




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“Episode 118: Improving Health in Healthy Communities with Rick Brush of Wellville”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

It’s rather unarguable at this point that 80% of health outcomes come from factors that are not clinical in nature. 80% of health outcomes come from social, environmental and physical/behavioral circumstances. What happens if incented communities work together to level up health before it comes to healthcare? What’s the ROI on that? Rick Brush, CEO of Wellville explains.




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“Inbetweenisode 11: Motivating Walking: The More Miles Driven, The More Weight Gained”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

No one disputes the health benefits of walking. If you walk, you’re healthier than if you don’t. And populations who walk are healthier than populations who don’t. So walking matters if we’re going to affect population health in this country. But how do you get feet on the street? Today I talk to my dad, Fredric Richter, PhD about the matter.




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“Special Edition: Five Reasons the ACA Won’t Be Repealed with Billy Wynne of Thorn Run Partners”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

On November 9th, I think many of us in the healthcare industry staggered backwards, clutching our foreheads and ever since have alternated between feeling like we’re hallucinating an alternative reality interspersed with acute episodes of dyspepsia. So let’s talk about the president elect and what’s likely to transpire with the ACA. Today I speak with Billy Wynne, who writes for Health Affairs and is the managing partner of Thorne Run Partners about five reasons the ACA won’t be repealed, with sidebars into MACRA, Medicaid and Medicare.




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“Episode 117: The Health Impact of Artificial Intelligence with Michelle Snyder from Welltok”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

I told Michelle after our conversation that for every question I asked her, I crossed off three…but only because this is a 25 minute show and not a three hour Q&A marathon, which this interview easily could have turned into. Michelle is the chief marketing officer over at Welltok. Welltok’s customers are employers and payers mostly at this point. Amongst other things, they’ve developed the CafeWell Health Optimization Platform that uses artificial intelligence to deliver consumers personalized guidance and incentives to optimize their health.




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“Episode 116: Hooking Up Healthcare Innovators and Customers with Laurance Stuntz from the Massachusetts eHealth Institute”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

Almost everybody these days is clued into the healthcare innovation Catch-22 – that is that no one will try or buy a healthcare innovation until it’s proven, but you can’t prove an innovation unless someone tries it and buys it. Today I speak with Laurance Stuntz, the director of the Mass eHealth Institute, about eHealth Institute’s work to foster collaboration and smooth out this unfortunate wrinkle.




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“Inbetweenisode 10: Health Insurance is not Healthcare. Healthcare is not Health.”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

Recently, I read a book by David Goldhill called “Catastrophic Care: How American Health Care Killed My Father–And How We Can Fix It.” Although I certainly don’t agree with everything that Goldhill says, he caused probably the biggest forehead slap I’ve had in years. There’s a massive foundational element of our healthcare system that somehow has become so a priori, so taken as a complete truth that it is rarely, if ever, discussed as anything other than completely fixed and immovable.




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“Episode 115: Marketing Advice for Providers with Lonnie Hirsch from Hirsch Healthcare Consulting”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

Reimbursement is certainly an incentive for providers. And it’s no secret that if a provider is gunning for maximum reimbursement, payer mix matters and so does the number and type of procedures, tests, etc. A provider can leave it all to chance, or be proactive about attracting the patients with certain payers and for certain procedures. Today I speak with Lonnie Hirsch from Hirsch Healthcare Consulting about what marketing looks like during these interesting times we live in.




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“Episode 114: Improving Patient Experience is Heavy Lifting with Paul Rosen, MD, MPM, and MMM, of Nemours Children’s Hospital”
by Stacey Richter

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How do we redesign patient experience so that the system supports patient satisfaction so not all the weight is on the doctor or providers? What elements are solely in the physician’s hands? How much transparency leads to improvements vs. upset and burnt out physicians? Today I speak with Dr. Paul Rosen, who spends 80% of his job threading these needles in pursuit of engaged and satisfied patients and physicians and nurses.




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