“Episode 116: Hooking Up Healthcare Innovators and Customers with Laurance Stuntz from the Massachusetts eHealth Institute”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

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Almost everybody these days is clued into the healthcare innovation Catch-22 – that is that no one will try or buy a healthcare innovation until it’s proven, but you can’t prove an innovation unless someone tries it and buys it. Today I speak with Laurance Stuntz, the director of the Mass eHealth Institute, about eHealth Institute’s work to foster collaboration and smooth out this unfortunate wrinkle.

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“Inbetweenisode 10: Health Insurance is not Healthcare. Healthcare is not Health.”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

Stacey Richter

Recently, I read a book by David Goldhill called “Catastrophic Care: How American Health Care Killed My Father–And How We Can Fix It.” Although I certainly don’t agree with everything that Goldhill says, he caused probably the biggest forehead slap I’ve had in years. There’s a massive foundational element of our healthcare system that somehow has become so a priori, so taken as a complete truth that it is rarely, if ever, discussed as anything other than completely fixed and immovable.




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“Episode 115: Marketing Advice for Providers with Lonnie Hirsch from Hirsch Healthcare Consulting”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

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Reimbursement is certainly an incentive for providers. And it’s no secret that if a provider is gunning for maximum reimbursement, payer mix matters and so does the number and type of procedures, tests, etc. A provider can leave it all to chance, or be proactive about attracting the patients with certain payers and for certain procedures. Today I speak with Lonnie Hirsch from Hirsch Healthcare Consulting about what marketing looks like during these interesting times we live in.




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“Episode 114: Improving Patient Experience is Heavy Lifting with Paul Rosen, MD, MPM, and MMM, of Nemours Children’s Hospital”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

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How do we redesign patient experience so that the system supports patient satisfaction so not all the weight is on the doctor or providers? What elements are solely in the physician’s hands? How much transparency leads to improvements vs. upset and burnt out physicians? Today I speak with Dr. Paul Rosen, who spends 80% of his job threading these needles in pursuit of engaged and satisfied patients and physicians and nurses.




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“Episode 113: Not Patient Engagement with Jan Oldenburg”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

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Jan Oldenburg has written a couple of books on the theme of how to best engage with patients and encourage people to engage with providers. And we talk about this, and why she’s ditched the term “patient engagement.”




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“Episode 112: Mentor the Inventor with Michael Sinsheimer from Medtech Catalyst”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

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In the healthcare space, successfully commercializing an invention (i.e. selling your new product and ultimately making money on your hard work) takes more than a eureka moment. There’s spreadsheets involved. And research. And analysis. And testing. My guest today Mike Sinsheimer has been through the process before. More than once. Listen for his go-to-market checklist and his work with the Charleston Medical Device Initiative.




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“Episode 111: Costly Breakthroughs in Oncology and How Payers Will Adapt with David Guy from Aventria Health Group”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

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We talk a lot about moving to Value-Based Care. And when we do, most people immediately think of Value-Based Medical Care. But the cost of Pharmaceuticals, especially Oncology products are skyrocketing. So it would seem to make sense that payers start to think about how to bend the curve of Oncology product spend with the same eye toward value that they’re considering medical spend. Today I speak with David Guy, an Oncology expert from Aventria Health Group.




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“Episode 110: When Providers Become Providers of Population Health with Rich Lipeles from The Heritage Group”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

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Some provider organizations, it turns out, know exactly what it takes to take on full risk. The Heritage Group for one. Today I speak with Rich Lipellis, COO at The Heritage Group, about what they’ve done, how they do it and how, if your organization is a rookie in the population health space, you can partner up with a pro instead of attempting to go it alone.




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“Episode 109: The financial underbelly of employer-sponsored health insurance with Vincent Esposito from Endeavor Plus”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

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It’s complicated, this “How Insurers Insure” business. But sometimes complication is used as a very effective barrier hindering efforts to disrupt vested interests collecting the money spilling out the end of that complication. Today I speak with Vincent Esposito, COO over at Endeavor Plus. Endeavor endeavors to help employers with 10-500 employees find a better way to offer health insurance to employees.




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“Episode 108: Making the Most of Emergency Department Visits with Chris Klomp from Collective Medical Technologies”
by Stacey Richter

Listen to the MP3 file directly by clicking here.

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Avoidable ED visits are often viewed as a bad thing. But as Benjamin Franklin wrote, “The things which hurt, instruct.” Bottom line, we’re not going to stop patients from heading to the ED when they think they’re having an emergency. But as a provider or payer, what we do from there makes all the difference. We can either use the ED visit as an opportunity to improve patient care, or we can hope it doesn’t happen again. And as I’ve said to my team many times, hope is not a business strategy.




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