Dr. Spencer Dorn and Stacey Richter Discuss EHR's & Kranzberg's Law from Eps 446. #healthcarepodcast

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The whole point of healthcare, is to help people live healthier, happier lives. While some of it we can do in a detached, aloof, impersonal manner, my strong belief is that deeper healing comes from those deeper connections that unfortunately sometimes EHRs get in the way of.

The other bit of this that I'm really hearing loud and clear is how the technology is deployed can make all of the difference. It's

You can have a technology which is great or maybe a little bit less great, but then also it's how it's deployed. It's how it's been socialized. It's how people use it. It's. Sometimes I feel like in healthcare, as well as elsewhere, There's an underestimation about what an excellent deployment looks like, or excellent change management. and if you forget that part, then it's just like any change, it's not going to go well. And then we blame the technology, not the change management or the operations relative to the deployment or the usage of that technology.

The technology does not exist in isolation. And going back to Kranzberg's So I think going back to Kranzberg's Law.