“EP201: What’s the Right Diagnosis and the Right Treatment, With Clint Phillips, Founder of 2nd.MD and Medici”
by Stacey Richter

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Twenty thousand to 40,000 people die in this country every year because they were misdiagnosed. And more than 70% of treatment plans are suboptimal. This is no surprise, really. By 2020, medical knowledge is predicted to double every 73 days. For any condition that a physician or a department doesn’t see a whole lot of, it’s pretty impossible to keep up. This is why 2nd opinions are becoming a must-have. But here’s a wrinkle – today, and for the foreseeable future, carrying out the treatment plan falls on the back of the patient. Inherent in that statement is the patient actually understanding what the treatment plan is. That means having access to physicians and health care professionals outside of the exam room where we’re all too stressed out half the time to remember what our questions are, or recall the instructions or information we’ve been given.

Today, I’m speaking with Clint Phillips, founder of 2nd.MD and Medici, two companies designed to solve the issue of patients getting the best diagnosis and the right treatment, not only being prescribed, but understood and followed. Because behavioral science and SDoH aside, a patient has no chance of following a treatment plan they don’t understand or have questions about.

You can learn more about Medici by downloading
Medici in the app store.

Learn more at medici.md
Download Medici for Patients or Medici for doctors in the iOS or Android Play Stores.

Follow on Twitter at Medici (@Medici_app) | Twitter or Facebook at Medici

Clinton Phillips is the founder of Medici, a platform that allows doctors and patients to connect securely from their mobile phones. He launched the company in early 2017 with a vision to create technology that would revolutionize the way doctors provide care to their patients. As a serial-entrepreneur, Clinton previously founded 2nd.MD in response to frustrations he had experienced when seeking medical care for his daughter, Gabi, who had suffered a stroke shortly after birth. 2nd.MD has since helped thousands of people in over 45 countries gain access to high-quality second opinions with outcomes that has saved lives and lowered health care and recovery costs for patients, providers and carriers.
Before this, Clinton served as a consultant to The Vitality Group working to lower health care spending through employee education and engagement programs. He is also a certified Chiropractor and founded the successful Colorado-based Aspen Back & Body, a non-surgical rehabilitation clinic for people with back problems. Originally from South Africa, Clinton and his family now reside in Austin, Texas.


02:14 Clint explains the need for a virtual second opinion.
03:21 The need for virtual second opinions in rural environments vs. urban environments.
04:41 The number of diagnosis that are incorrect, or treatment plans that are not ideal, and how getting a second opinion can improve these stats.
06:09 The need for physicians and health care professionals to become more self-aware.
06:39 Balancing revenue with compliance and quality outcomes.
07:13 Why getting rid of misdiagnosis isn’t higher on the priority list for health systems.
08:00 Clint’s advice to help mitigate misdiagnosis.
08:20 “The expectation that every hospital can treat everything well is very flawed.”
08:30 “Specialize in what you can do well…”
09:35 “Health care these days is a team sport.” – Stacey
10:55 How this works from a cost perspective.
11:40 Fixing primary care as the only solution.
14:28 The need for the patient to fully understand their care needs.
15:30 The reality that patients face today in health care, and the responsibility that they carry.
18:28 Clint’s insight about patient education and understanding their care and communication.
19:15 The cost of managing billing, and how this differs in health care vs. other industries.
21:18 Quantifying the layer of cost and burden between doctors and their assistants.
22:24 The opportunity physicians have through Medici to solve some of these issues.
22:51 “…There is a massive shift coming in health care.”
23:12 How health care is moving more towards virtual care.
24:26 How Medici solves for the changing landscape in health care.
27:00 “When communication gets easier, a lot of these conditions just start to improve…”
28:20 You can learn more at 2nd.MD, or by reaching out to sales@2nd.md, to find out more about getting a second opinion and avoiding the expense behind misdiagnosis and misguided treatment plans.

You can learn more about Medici by downloading
Medici in the app store.

Follow on Twitter at Medici (@Medici_app) | Twitter or Facebook at Medici

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