“INBW15: Who Exactly Is a Healthcare Consumer?”
by Stacey Richter

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A lot of talk lately about healthcare consumerism and the possibility that consumerism can counter the outrageous escalation of healthcare costs in this country. Many people think Medicare is the largest healthcare payer, but that would be wrong. It’s actually out-of-pocket expenses that patients are paying. Patients are the biggest healthcare payers in this country. But in order for healthcare consumerism to affect any change, it boils down to employees/patients/consumers taking responsibility for the costs they’re racking up. Costs that either they themselves are paying, or those that their employers or the government is paying on their behalf.

Stacey is co-president of Aventria Health Group, specializing in helping employer, pharmaceutical, device, and pharmacy clients by creating partnerships with other healthcare organizations. For 20 years, Stacey has innovated better-coordinated health solutions benefiting all stakeholders, and most of all, the patient.


00:00 The largest healthcare payers in the country.
01:45 Asking Patients to be good Healthcare Consumers.
03:30 Labeling Healthcare Consumers.
04:10 “A significant portion of the population does not consider themselves a healthcare consumer.”
06:00 Identifying vs. not identifying as a Healthcare Consumer.
07:40 What most marketing behavior is motivated by.
09:10 The need for employers to demand change.
10:15 What to do to build and encourage Healthcare Consumerism.
10:25 Refer to Dave Chase’s book, or his interview on our podcast, EP107.
10:50 Our podcast interview with Richard Steinhart, EP149.
11:10 The one type of person who might actually consider themselves a full-time Healthcare Consumer.
15:45 “What do we need to do to help everyone in this country realize that we are Healthcare Consumers?”
16:00 “How can we improve the scales to actually be the agents of change that everyone is depending on?”

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