“Episode 98: The Louisiana Health Care Quality Forum Tackles Drug-Seeking Behavior with Cindy Munn”
by Stacey Richter

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cindy-munn-280Cindy Munn has 25+ years of experience in health care leadership and operations management. As CEO of the Louisiana Health Care Quality Forum, Munn oversees development of the organization’s strategic roadmap supporting an integrated approach to transforming health care. She has oversight responsibility for initiatives including health information technology, practice transformation assistance and analytics support for community/state-based QI projects. She serves on boards of the Network for Regional Healthcare Improvement and TexLa Telehealth Resource Center. Munn holds a BS degree in Medical Technology from LSU and an MS degree in Health Administration from the University of St. Francis in Illinois.


00:00 Cindy explains what an HIE does.
02:30 LaHIE
03:00 Capturing ED visits, whether Emergency Rooms are interfaced or not.
03:50 41% of ED visits are non-emergent.
06:30 The troublesome pattern of emergency department visits.
08:00 Connecting Emergency Departments so that every ED is able to access patient information.
09:00 The clinical portal that allows EDs to identify drug-seeking patterns.
09:30 What drove Louisiana to create a portal to combat prescription drug abuse.
10:50 LaHIE’s partnership with employers.
12:45 The value of partnerships with employers and increasing the number of participating hospitals and organizations.
16:45 The benefit of an HIE in educating employers about employee/patient patterns.
19:00 Working with communities to address specific patient behaviors to improve outcomes.
20:10 Supporting and integrating drug registries.
22:00 Working to give pharmacists faster access to HIE’s.
24:40 “Everyone is critical in relation to improving Population Health.”
26:20 The providers that get the most out of HIE’s like LaHIE.
29:20 You can find out more at www.lhcqf.org.

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