“Episode 75: How Symptom Checkers Improve PCP Quality and Efficiency, with Dr. Richard Munassi of Doc Response”
by Stacey Richter

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Richard MunassiDr. Richard Munassi is the Chief Operating Officer of DocResponse, and is an accomplished healthcare executive with leadership expertise in for-profit and non-profit organizations, business development, and start-up acceleration. He holds both an MD and an MBA degree, and has an extensive background working with people from a multitude of cultures in project and program management, business development, operations, executive leadership, growth consulting, and investor strategies.

As an emerging leader in the healthcare technology field, Dr. Munassi has worked with journalism, biotechnology, medical education, and medical diagnostics startups. With a strong background in both clinical science as well as business, he brings a unique skillset to the table which allows organizations to hone in on clinical excellence while creating sound strategies for financial growth and business development.

In his limited downtime Dr. Munassi enjoys freelance writing for various publications and websites, volunteering with Habitat for Humanity, and consulting with one of his previous employers, the non-profit organization ROWAN: The Rural Orphan and Widows AIDS Network, whose mission is to empower individuals and communities impacted by AIDS in rural third world settings by providing healthcare, education, micro-enterprise solutions to indigent populations in rural third world settings.
Dr. Munassi has spent a considerable amount of time both living in and volunteering abroad. Countries that he has lived in include India, Malaysia, the Cayman Islands, and more.


00:00 DocResponse is the most accurate symptom checker available.
02:00 How DocResponse got its title as the most accurate symptom checker.
03:45 What a symptom checker is.
04:50 The use of a symptom checker as a way for a patient to increase their engagement and decide their next step, not diagnose themselves.
06:00 The problem that DocResponse aims to solve.
10:00 100,000,000 people are using symptom checkers each year.
10:30 The problem with this significant amount of patient engagment.
12:00 Why telling people to go see their doctors instead isn’t always the better solution.
13:20 Who is paying for DocResponse.
14:45 The shift in value-based healthcare and patient outcomes.
16:00 The problem of misdiagnosis.
16:50 How PCPs can find DocResponse useful as well.
19:30 Variation and consistency in healthcare, and how DocResponse is working to improve these.
21:00 How DocResponse can be incorporated into patient portals.
25:00 The permanence of symptom checkers and the best way to go forward as a PCP.
28:30 How working to make patient care more efficient starts by weeding out patients who don’t necessarily need to be seen.
30:30 Dr. Richard’s advice on making more time to improve PCP practices.
34:00 You can find out more at DocResponse.com, at Facebook.com/DocResponse, and on Twitter @DocResponse.

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