“Episode 56: How Convenience Becomes Adherence. TJ Parker from PillPack Explains”
by Stacey Richter

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tj Parker 280x280TJ is a designer at heart and a pharmacist by training. He started his career at his family’s long-term care pharmacy in 2004, and has worked at Target pharmacy, a local community pharmacy, and Massive Health (acquired by Jawbone). He holds a Doctor of Pharmacy (PharmD) degree from Massachusetts College of Pharmacy and Health Sciences. In 2015, Forbes named TJ to its 30 under 30 List in Healthcare.

00:00 TJ talks about his origin story with Pillpack.
02:00 TJ explains what Pillpack is and how it works as a full service Pharmacy.
05:00 One of the biggest challenges is getting across to patients that there is a better option to approaching their health.
08:15 How the customer experience is different between Pillpack and a retail pharmacy, and how Pillpack is working towards eliminating the frustration that comes with a normal retail pharmacy.
09:20 Pillpack’s average customer age is 49.
10:15 How Pillpack addresses the issue of customer loyalty and the personalized experience that might be offered by retail pharmacies.
14:30 Providers and prescribers often spend somewhere around 30% of their time prescribing medication, when a more efficient solution can be to implement a start and end order.
18:45 The illogic behind using expirations on prescriptions to entice patients to remain accountable at Doctor’s visits.
22:00 How Pillpack steps in to be the medication coordinator for individuals.
24:30 The complicated issue of nonadherence, and what this means.
26:00 How Pillpack reminds the patient about being proactive about refilling prescriptions.
31:20 How patients pay to use Pillpack. (Hint: it’s the same cost as going to a traditional pharmacy)
34:20 Interested providers may reach out to TJ directly at tj@pillpack.com, and patients and providers may both go to www.pillpack.com for more information.

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