“Episode 120: The Invisible Destroyer of Value & Quality with Dr. Dike Drummond, MD – The Happy MD”
by Stacey Richter

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Dr. Dike Drummond is a Mayo trained Family Practice doctor, burnout survivor, author, executive coach and consultant to individual physicians and healthcare organizations across the USA. He teaches simple methods to lower stress, build more life balance and prevent burnout. Dr. Drummond has over 2000 hours of one-on-one physician coaching experience where the concepts and techniques you are about to learn were developed and tested in the real world.

Dr. Drummond is the CEO of TheHappyMD.com with over 13,000 physician subscribers to his newsletter in 63 countries. His book “Stop Physician Burnout – what to do when working harder isn’t working” is the first step by step burnout prevention manual for physicians.

00:00 Dike discusses Physician burnout.
02:00 Why Dike focuses on Physicians specifically.
02:15 “Anybody who draws a healthcare paycheck is at excess risk for burnout.”
02:50 Putting the Patient-first and forgetting the Physician.
03:30 “Patients Come Second” by Britt Berrett and Paul Spiegelman.
04:40 Why now?
05:50 The direct correlation between Burnout and Patient Care.
06:00 “You don’t have to be unhappy to be burnt out.”
06:20 How Payment Model transition is affecting burnout.
08:00 Organizational symptoms of pervasive burnout.
10:00 What burnout prevention looks like.
10:30 “Burnout is not a problem, it’s a dilemma.”
11:00 “The way you address a dilemma is a strategy.”
12:15 The Core Tenants of a Personal Strategy.
14:30 The Four Steps of Organizational Strategy to combat Burnout.
16:45 A Common Stressor and the Quick Fix.
17:40 “How do you get template penetration across the department?”
18:25 Enrollment, Engagement, Alignment.
20:15 Proactively identifying Burnout.
22:30 How a decrease in communication between people actually harms the quality of care for patients and physicians.
26:20 The Creative Destruction of Burnout.
27:20 You can find out more at thehappymd.com.

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